Customer Service Rep(08826) - 139 W. Main Street

Domino's Franchise • Williamston, NC

1d

About The Position

The Customer Service Representative assists carryout customers and answers phone calls politely and courteously, providing helpful, knowledgeable information about the menu. The role follows Domino’s performance expectations and customer service procedures, including demonstrating the customer WOW steps: apologize, give the customer what they want, and give them something extra.

The posting also lists operational and safety rules for the team, including order accuracy checks, proper food preparation and handwashing, appearance standards, and restrictions on money and weapons while on the clock. Driver-specific procedures are included in the posting but are not specific to the Customer Service Representative role.

Requirements

• Meet the company’s image standards.
• Follow proper product procedures.
• Pizza makers must wash their hands before making products.
• Pizza makers must count pepperoni and ham on every order, regardless of the amount ordered.
• Do not clear pizzas before they are ready to be placed in the oven.
• Do not carry more than $20 while on the clock, including personal money.
• Do not have a pocket knife or any weapon while working.
• Drivers must have $1 in coin change on every delivery and say, “Let me get your change,” on every order.
• Drivers must complete the Safe Delivery CBT.
• Drivers must not be routed early or checked in early from a delivery.
• Driver vehicles must be neat, clean, and present a positive image while working.

Responsibilities

• Answer phone calls and assist carryout customers politely and courteously.
• Be helpful and knowledgeable about the menu.
• Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
• Repeat every order to confirm accuracy and verify the customer’s name and address.
• Maintain a neat, clean, and positive image while working.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed