Customer Service Rep(09533) - 1044 Main Street

Domino's Franchise • Watertown, CT

8h

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team to serve customers and help prepare and process pizza orders. Duties include communicating with customers and coworkers in person and by phone, operating store equipment, preparing products, stocking ingredients and supplies, taking inventory, completing paperwork, and cleaning the equipment and facility. On-the-job orientation and training are provided. The role may offer opportunities to advance into management or other roles within the company. The posting describes schedules that can accommodate employees and says the work may be part-time or full-time, but does not specify the employment type for this particular position.

The work involves standing for most tasks, walking short distances, and periodically sitting to complete paperwork. Team members may unload and stock deliveries, lift and carry items weighing up to 50 pounds, push or pull trays on dollies, and perform repeated reaching, bending, crouching, and hand movements. Work may take place in temperatures ranging from 36 degrees in the cooler to 90 degrees or higher, and may involve changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, moving mechanical parts, and occasional outdoor tasks in adverse weather. Employees must be able to communicate with customers and coworkers, handle orders and payments accurately, and work under stress while meeting quality standards.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers in person and by telephone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination to make precise, rapid, and accurate movements with the eyes, hands, and fingers.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, bending, reaching, and frequent use of hands.
• Ability to lift and handle deliveries weighing up to 50 pounds.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and coworkers in person and by telephone to process orders.
• Handle monetary transactions and provide correct change.
• Unload and stock deliveries using a hand truck and place items on shelves.
• Perform other store-team tasks as needed, including outside tasks such as removing trash.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed