Customer Service Rep(01255) - 120 S Dexter St

Domino's Franchise•Ionia, MI

1d•Onsite

About The Position

The Customer Service Representative serves customers in person and over the phone, processes orders and payments, prepares food, and helps keep the store and equipment clean and stocked. The role includes making high-quality pizzas, following food-safety and portion-control standards, handling customer concerns, and upselling. Team members receive in-store guidance and training from a manager or teammate. The position may be part-time or full-time, and the description presents opportunities to develop a career with Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds, including lifting cases from the floor to shelves up to 72 inches high.
Ability to carry items including large cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, using up to 7.5 pounds of force to push a stack of trays.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward, crouch or squat occasionally, and reach continuously in different directions.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to talk and hear on the telephone, use near and mid-range vision, judge depth, and differentiate hot and cold surfaces.
Ability to work in varying and sometimes adverse weather conditions, temperatures ranging from 36 degrees in the cooler to 90 degrees or above in some work areas, and sudden temperature changes.
Ability to work around food odors, cornmeal dust, cramped quarters including a walk-in cooler, hot surfaces and tools from ovens up to 500 degrees or higher, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food products.
Follow food and portion-control, hygiene, and food-safety standards.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Remove trash and perform other outside tasks as needed.