Customer Service Rep

Lincare • Clearwater, FL

5d

About The Position

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role involves inbound and outbound customer calls, including outbound calls generated through an automated dialer, as well as documenting interactions and entering and updating customer information in computerized systems.

Requirements

• Ability to read and analyze documents such as patient orders.
• Ability to understand pharmacy prescription terminology.
• Ability to communicate effectively with coworkers and patients.
• Ability to calculate figures and amounts related to frequency and doses dispensed.
• Ability to apply common-sense understanding to carry out oral and written instructions.
• High school diploma, GED, or one to three months of related experience and/or training.
• Computer entry skills are required.
• Must meet any licensing requirements necessary for the specific location.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
• Assess customer needs for additional products and services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products and services.
• Document calls in a computerized record-keeping system.
• Enter customer orders in a computerized system.
• Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
• Help train employees.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED