Customer Service Rep(04742) - 614 E. Main St

Domino's Franchise•Waynesboro, PA

22h•Onsite

About The Position

The Customer Service Rep provides friendly customer service and supports the day-to-day operation of a Domino’s store. The role involves taking and processing customer orders, handling payments and concerns, preparing pizzas and other products, maintaining food quality and safety, and completing cleaning and stocking tasks. Team members receive in-store training and support, and the role may offer opportunities to advance within the company.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand/finger coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift cases weighing up to 50 pounds and place them on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and trays of dough weighing approximately 12 pounds each.
Ability to push and pull trays on dollies.
Ability to infrequently use stairs or a ladder, and to bend, crouch, squat, and reach as required for stocking, cleaning, and food preparation.
Ability to use hands continuously during the day; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to talk and hear on the telephone; near- and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment and prepare products.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.
Unload and store bulk product deliveries, and move trays and supplies as needed.