Customer Service Rep, Export Markets (Bilingual Spanish)

Symrise•Goose Creek, SC

11d

About The Position

The Customer Service Representative oversees the export order process from order entry through shipment to customers. The role includes order management, shipment coordination, product and document preparation, customer communication, and compliance with applicable trade regulations and customs requirements. The representative serves as the primary contact for assigned export and domestic accounts, coordinating with internal teams and external parties to support order fulfillment, documentation, invoicing, and resolution of customer issues.

Requirements

High school diploma or GED.
At least 3 years of customer service experience in a manufacturing or distribution center environment.
At least 3 years of proven experience in export order management.
Fluent Spanish and English skills, both written and verbal.
Proficiency with Microsoft Office, especially Word and Excel.
Experience using an ERP system and/or CRM system that includes order management.
Excellent written and verbal communication skills.
Strong knowledge of export regulations, customs procedures, and international shipping documentation.
Familiarity with Incoterms.
Self-motivated, with strong problem-solving skills.
Ability to multitask in a fast-paced environment and prioritize effectively under pressure.
Strong organizational skills and ability to follow through on multiple projects.
Ability to handle conflict and influence across functional lines.
Experience cultivating relationships and collaborating cross-functionally with other departments.

Nice To Haves

College degree preferred.
Logistics experience is highly desired and will be prioritized.
SAP knowledge is strongly preferred but not required.
Experience entering data while speaking with customers.
Experience working with freight forwarders and customs brokers.
Certification in export compliance or logistics management.

Responsibilities

Serve as the primary contact for assigned export and domestic accounts and receive and confirm customer orders.
Research material availability, confirm available price records and shipping methods, and complete customer service reporting and client portal activities.
Manage orders and invoicing activities.
Coordinate with Sales, customers, Planning, Logistics, Finance, and other relevant departments and parties to support order fulfillment and timely preparation and submission of documents.
Prepare, review, and submit export documents, including invoices, packing lists, certificates of origin, certificates of analysis, and shipping documents, in compliance with importing-country requirements.
Work with Finance to gather information for credits, debits, letters of credit, consignment, and special billing.
Enter customer complaints and ensure appropriate follow-up; coordinate with Sales and Quality.
Facilitate COR2 issue resolution with Planning, Logistics, Quality, and Sales.
Provide support to colleagues and act as a backup when needed.