Customer Service Rep(01052) - 1720 W Washington St

Domino's Franchise•Greenville, MI

16h•Onsite

About The Position

A Domino’s Customer Service Rep provides friendly, positive customer service while taking and processing orders, preparing food, and maintaining a clean, safe store. The role offers in-store training and support from a manager or teammate, and opportunities to grow into management or franchise ownership. The posting describes work that may be part-time or full-time, during the day or night.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers, in person and by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds, with cases lifted from floor level to shelves up to 72 inches high.
Ability to carry items including cans weighing 3 pounds, 7 ounces; pizza sauce weighing 30 pounds; and pizza dough trays weighing approximately 12 pounds each, three at a time.
Ability to push or pull trays on dollies, requiring up to 7.5 pounds of force to push.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward repeatedly, crouch or squat occasionally, reach continuously, and use one or both hands frequently or continuously.
Ability to shape pizza dough using the forearms and wrists frequently and forcefully.
Ability to sense, talk, and hear on a telephone; use near and mid-range vision and depth perception; and differentiate between hot and cold surfaces.
Ability to work in varying and sometimes adverse weather; in store temperatures ranging from 36 degrees in the cooler to 90 degrees and above; around food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, including entering orders by computer keyboard or touch screen.
Address customer concerns and communicate with customers and coworkers to process orders.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products to quality standards.
Control food portions and follow hygiene and food-safety practices.
Stock ingredients and supplies from deliveries in storage and work areas.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Operate equipment and clean equipment and the facility, including general cleaning duties.
Remove trash and perform other outside tasks.
Unload deliveries and move, carry, push, or pull supplies and trays as needed.
Change prices on signs and perform occasional maintenance tasks.