Customer Service Rep(03300) - 3069 Route 9W

Domino's Franchise • Saugerties, NY

1d

About The Position

Customer Service Reps work as part of a Domino’s store team to prepare and serve pizza and process customer orders. The role may be part-time or full-time and offers schedules intended to accommodate team members’ other commitments. On-the-job orientation and training are provided, and opportunities for advancement may include management and franchise ownership.

Team members operate store equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory and complete related paperwork; and clean the equipment and facility. They communicate with customers and coworkers in person and by phone, enter orders using a keyboard or touchscreen, and handle monetary transactions.

The position involves standing for most tasks, walking short distances, occasional office paperwork, unloading and stocking deliveries, and frequent reaching and hand use. Work conditions may include changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Some outside tasks may involve adverse weather.

Requirements

• Must be at least 16 years of age.
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to use a computer keyboard or touchscreen to enter orders.
• Ability to perform physical tasks including standing, walking, lifting, carrying, reaching, bending, crouching, and occasional climbing.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to talk and hear on the telephone, use near- and mid-range vision and depth perception, and differentiate between hot and cold surfaces.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from deliveries in storage areas, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders, and communicate with customers and coworkers in person and by phone.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Enter orders using a computer keyboard or touchscreen and handle monetary transactions.
• Unload and stock deliveries using a hand truck, and carry supplies and ingredients as needed.
• Perform other store tasks, including occasional maintenance and cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed