Customer Service Rep(03292) - 1611 Manheim Pike

Domino's Franchise•Lancaster, PA

20h

About The Position

The Customer Service Rep provides customer service and supports the day-to-day operations of a Domino’s store. The role includes taking and processing customer orders, handling payments and concerns, preparing food, maintaining food safety and quality standards, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The position may be part time or full time, and the posting describes opportunities to develop into management or franchise ownership.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and co-workers, in person and by telephone, to process orders.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes, hands, and fingers to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds and perform the listed carrying, pushing, pulling, bending, crouching, reaching, and occasional climbing tasks.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to work in conditions that may include adverse weather during outdoor tasks, temperature variation, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone; near- and mid-range vision and depth perception for in-store tasks; and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns.
Handle cash and provide correct change.
Upsell products.
Make pizzas and prepare other food products while following food and portion control standards.
Maintain hygiene and food safety.
Operate store equipment and stock ingredients and supplies from deliveries into storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties and occasional outdoor tasks such as removing trash.
Communicate with customers and co-workers to process orders.
Perform physical tasks involved in stocking and food preparation, such as lifting, carrying, pushing or pulling trays, bending, reaching, and occasionally climbing stairs or a ladder.