General Manager(03292) - 1611 Manheim Pike

Domino's Franchise•Lancaster, PA

About The Position

The General Manager is responsible for the success of the store and its staff, managing the store as a business while supporting and developing the team. The role oversees everything that happens during a shift and sets an example by following company policies and procedures and expecting the same of the crew. The position includes responsibility for staffing, paperwork, cost and cash controls, food management, scheduling, standards and store image, customer service, attendance, transportation to and from work, cleanliness, marketing, and profitability. The posting describes opportunities for career progression, including advancement to franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the stated physical tasks, including handling deliveries weighing up to 50 pounds.
Ability to work in varying and sometimes adverse weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Oversee all activities and operations during assigned shifts.
Manage cost controls, inventory, cash, food, staffing, paperwork, and store profitability.
Set an example by following all policies and procedures and ensuring the crew does the same.
Work to a schedule and maintain the store's image and adherence to standards.
Provide customer service and manage customer relations.
Ensure attendance and punctuality, and arrange transportation to and from work.
Maintain store cleanliness and support marketing efforts.
Operate store equipment and stock ingredients from delivery areas into storage and work areas.
Prepare products and receive and process telephone orders.
Take inventory and complete related paperwork.
Clean equipment and the facility daily.
Communicate written and verbal instructions and process customer orders in person and over the phone.
Handle monetary transactions and make change accurately.
Perform physical tasks including standing, walking, lifting, carrying, pushing and pulling trays, climbing, bending, crouching, reaching, and repetitive hand work.