Customer Service Rep(09460) - 17792 Aprile Dr.

Domino's Franchise • Land O' Lakes, FL

9d • Onsite

About The Position

The Customer Service Rep serves customers and supports daily store operations at Domino’s. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food and high-quality pizzas, maintaining food and portion controls, following hygiene and food-safety practices, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time according to the posting, and it may provide opportunities to advance into management or franchise ownership.

The role requires operating store equipment, stocking ingredients and supplies, receiving deliveries, preparing products, taking inventory, completing paperwork, and communicating with customers and coworkers. Work takes place in varying store conditions, including a walk-in cooler, hot work areas, and occasional outdoor tasks. Physical activities include standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, reaching, and continuous use of hands and arms.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to lift and handle deliveries weighing up to 50 pounds and perform the physical tasks described for the role.
• Ability to differentiate between hot and cold surfaces; depth perception is also required.

Responsibilities

• Demonstrate a friendly, positive attitude and provide customer service.
• Take orders by telephone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Prepare Domino’s pizzas and other products, including food preparation and portion control.
• Follow hygiene and food-safety practices.
• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and coworkers to process orders.
• Unload deliveries using a hand truck and move supplies to storage shelves.
• Perform general cleaning and other outside tasks, including removing trash.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed