Customer Service Rep(03292) - 1611 Manheim Pike

Domino's Franchise • Lancaster, PA

2d • Onsite

About The Position

The Customer Service Rep provides friendly customer service and supports the preparation and sale of Domino’s products. The role includes taking and processing orders, handling cash, addressing customer concerns, upselling, preparing food, maintaining food and portion controls, following hygiene and food-safety practices, and cleaning the store and equipment. Team members receive in-store training and support, and the position may offer opportunities for career advancement within Domino’s.

The work involves operating store equipment, stocking and preparing ingredients, taking inventory and completing related paperwork, and communicating with customers and coworkers. Work conditions can include changing or adverse weather during outdoor tasks, varying in-store temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. Physical tasks include standing, walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers and to take and process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.
• Ability to lift delivery cases weighing up to 50 pounds and stack them on shelves up to 72 inches high.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Make high-quality Domino’s pizzas and prepare food.
• Maintain food and portion control, hygiene, and food safety.
• Perform general cleaning duties and clean equipment and the facility approximately daily.
• Operate equipment and stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Communicate with customers and coworkers to process orders.
• Unload and move deliveries, including carrying, stocking, and moving trays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed