Customer Service Rep(08338) - 402 E. Charter Way

Domino's Franchise • Stockton, CA

19h

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team to serve customers and support store operations. Duties include operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing related paperwork, and cleaning equipment and the facility. The role includes on-the-job orientation and training and may offer opportunities for advancement into management.

The job requires communicating with customers and co-workers in person and by phone, following written instructions, accurately processing orders and handling money, and using a computer keyboard or touchscreen. Work involves standing for most tasks, frequent hand use and reaching, and may include lifting and carrying supplies, pushing or pulling trays, bending, crouching, and occasional climbing. The work environment can include temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts.

The posting also describes additional duties and requirements for delivery drivers, including delivering products and promotional materials by car. These delivery-specific requirements apply to delivery work rather than the in-store customer service role.

Requirements

• Must be at least 16 years old for in-store work; must be at least 18 years old for delivery work.
• Ability to understand and provide correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination to make precise movements quickly and accurately, and ability to enter orders using a computer keyboard or touchscreen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to meet the physical demands described, including prolonged standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, and frequent reaching and hand use.
• For delivery work: valid driver's license with a safe driving record meeting company standards, access to an insured vehicle for delivery, navigational skills, and ability to navigate adverse terrain and carry products while walking and climbing.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed