Customer Service Rep(01259) - 314 Baldwin St
About The Position
The Customer Service Rep provides friendly customer service and supports the daily operation of a Domino’s store. The role involves taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food and high-quality pizzas, maintaining food and portion control, following hygiene and food-safety practices, and completing general cleaning duties. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the posting describes opportunities for career growth within Domino’s. The position requires operating store equipment, stocking ingredients and supplies, preparing products, receiving deliveries, taking inventory, completing paperwork, and cleaning the equipment and facility. Team members communicate with customers and coworkers in person and by telephone, and use a computer keyboard or touchscreen to enter orders. Work takes place in a store with temperatures ranging from approximately 36°F in the cooler to 90°F or higher in some areas. Conditions may include food odors, cornmeal dust, hot surfaces and tools, sharp edges, moving mechanical parts, cramped spaces, and varying or adverse weather during outside tasks. Physical activities include standing, walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use. Deliveries can include items weighing up to 50 pounds.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to use a computer keyboard or touchscreen to enter orders.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical demands described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, and continuous reaching and hand use.
- Ability to lift and unload delivery items weighing up to 50 pounds.
Responsibilities
- Demonstrate a friendly, positive attitude and provide customer service.
- Take orders over the phone and in person, and receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Make pizzas and prepare other products while maintaining food and portion control, hygiene, and food safety.
- Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
- Operate store equipment and enter orders using a computer keyboard or touchscreen.
- Receive deliveries, take inventory, and complete associated paperwork.
- Clean equipment and the facility, and perform general cleaning duties.
- Perform outside tasks such as removing trash when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
