Customer Service Rep(06283) - 1010 W. Main St.
About The Position
The Customer Service Rep operates equipment, stocks ingredients from delivery areas to storage, work areas, and the walk-in cooler, prepares products, receives and processes telephone orders, and cleans equipment and the facility daily. Orientation and on-the-job training are provided. The role involves communicating with customers and co-workers to process orders by phone and in person. It requires accurate and quick arithmetic, handling monetary change, taking and processing orders verbally and in writing, precise and rapid hand movements, and entering orders on a computer keyboard or touchscreen. Work takes place in areas with temperatures ranging from approximately 36 degrees in the cooler to 90 degrees or higher, with possible sudden temperature changes indoors and outdoors. The employee may encounter food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. The position also requires standing, walking, lifting, carrying, pushing and pulling trays, climbing, bending, crouching, reaching, and using hand-eye coordination and various tools and equipment.
Requirements
- Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes, hands, and fingers to make precise movements rapidly and accurately.
- Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to distinguish hot and cold surfaces and use near- and mid-range vision and depth perception for work tasks.
- Ability to perform the stated physical demands, including lifting up to 50 pounds and carrying up to 30 pounds.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
- Prepare product.
- Receive and process telephone orders.
- Clean equipment and the facility daily.
- Communicate with customers and co-workers to process orders over the phone and in person.
- Handle monetary transactions and provide correct change.
- Enter orders using a computer keyboard or touchscreen.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
