Customer Service Rep(05574) - 1015 Rockford St

Domino's Franchise•Mount Airy, NC

1d•Onsite

About The Position

Customer Service Reps help Domino’s Pizza prepare and process customer orders in a fast-paced store environment. The role may be part-time or full-time and schedules are described as accommodating team members’ needs. On-the-job orientation and training are provided, with opportunities to advance from customer service into management and other roles. Team members work together to provide service and maintain the store. The work involves receiving orders by telephone and in person, entering orders on a computer or touch screen, preparing products, stocking ingredients, taking inventory, completing paperwork, and cleaning equipment and the facility. The position requires communicating with customers and coworkers, handling payments and making change, and meeting quality standards while performing repetitive tasks. The job includes standing for most tasks, walking short distances, occasional desk-based paperwork, and lifting and carrying supplies. Store conditions may include temperature changes, hot surfaces, food odors, cornmeal dust, cramped spaces, sharp edges, and moving mechanical parts.

Requirements

Must be at least 16 years of age.
Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Ability to work alone and with others, work under stress, perform repetitive tasks, direct activities, deal with people, analyze and compile data, and make judgments and decisions.
Ability to meet strict quality control standards.
Ability to stand for most tasks and walk short distances.
Ability to lift deliveries weighing up to 50 pounds and place cases on shelves up to 72 inches high.
Ability to carry supplies, including occasional pizza sauce weighing 30 pounds and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, occasionally climb stairs or a ladder, and perform bending, crouching, squatting, reaching, and continuous hand-use tasks.
Ability to use a pizza peel and cutter and to perform forceful hand and forearm movements when shaping dough and assembling boxes.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers in person.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Enter orders using a computer keyboard or touch screen.
Handle monetary transactions and make correct change.
Unload and move deliveries using a hand truck, and lift and stock cases and supplies.
Perform other store tasks such as moving trays, cleaning, and occasional maintenance-related duties.