Customer Service Rep(06115) - 350 Fortune Terrace

Domino's Franchise • Rockville, MD

19h • Onsite

About The Position

Domino’s Customer Service Representatives provide friendly customer service while taking and processing orders, preparing food, making pizzas, handling cash, and maintaining the store. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and offers opportunities to advance from customer service into management and franchise ownership.

The position involves operating store equipment, stocking and preparing ingredients, receiving deliveries, taking inventory, completing paperwork, and cleaning the equipment and facility. Work takes place in a store environment with changing temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, moving mechanical parts, and occasional outdoor tasks in varying weather.

The job requires frequent standing, walking, reaching, and hand use, along with occasional lifting, carrying, pushing, pulling, climbing, stooping, bending, and crouching. Team members may unload deliveries weighing up to 50 pounds and perform repetitive food preparation and customer-service tasks.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination between eyes and hands or fingers to make precise movements quickly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to stand for most tasks and walk short distances for short durations.
• Ability to lift and stack delivery cases weighing up to 50 pounds onto shelves up to 72 inches high.
• Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and pizza dough trays weighing approximately 12 pounds each.
• Ability to push or pull trays on dollies, with pushing force up to 7.5 pounds.
• Ability to occasionally navigate stairs or climb a ladder.
• Ability to bend, crouch, squat, and reach as required for food preparation, stocking, and cleaning.
• Ability to use hands continuously and frequently use forearms and wrists forcefully to shape pizza dough.
• Ability to talk and hear on the telephone, use near and mid-range vision, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take and process orders by phone and in person.
• Address customer concerns.
• Handle cash and make correct change.
• Upsell products.
• Make high-quality pizzas and prepare other food products.
• Maintain food and portion control, hygiene, and food safety.
• Operate store equipment and prepare products.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility, generally on a daily basis.
• Perform general cleaning and other assigned store duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed