Customer Service Rep(04797) - 733 South Broad Street

Domino's Franchise•Lititz, PA

19h

About The Position

The Customer Service Rep provides friendly customer service and supports the day-to-day operation of a Domino’s store. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food and pizzas, maintaining food quality and safety, stocking ingredients, taking inventory, cleaning, and operating store equipment. Training and support are provided by a manager or teammate. The posting describes opportunities to develop a career in store management and franchise ownership. Work takes place in a store environment with temperatures ranging from approximately 36 degrees in the cooler to 90 degrees or higher in some work areas, as well as exposure to food odors, cornmeal dust, hot surfaces and tools, sharp edges, moving mechanical parts, and sometimes adverse weather during outside tasks. The job requires frequent standing, reaching, and hand use, along with walking, lifting, carrying, pushing, bending, and occasional climbing or crouching. Deliveries may include items weighing up to 50 pounds.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to operate a computer keyboard or touch screen to enter orders.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing or pulling, climbing, bending, crouching, reaching, and continuous hand use.
Ability to sense, talk, and hear on the telephone; near- and mid-range vision for most in-store tasks; depth perception; and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct change.
Upsell products.
Prepare Domino’s pizzas and other products while following food and portion control standards.
Follow hygiene and food safety practices.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Operate store equipment and prepare products.
Take inventory and complete associated paperwork.
Clean equipment and the facility, approximately daily, and perform general cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and co-workers to process orders.
Use a computer keyboard or touch screen to enter orders.