About The Position

The Customer Service Rep operates equipment, stocks ingredients, prepares products, receives and processes telephone orders, takes inventory, and completes related paperwork. The role also involves cleaning equipment and the facility approximately daily. The position requires accurate, quick basic math, making correct monetary change, communicating with customers and co-workers, and entering orders using a computer keyboard or touch screen.

Requirements

  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Responsibilities

  • Operate all equipment.
  • Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Make correct monetary change.
  • Enter orders using a computer keyboard or touch screen.
  • Communicate with customers and co-workers to process orders in person and over the phone.
  • Comprehend and give correct written instructions.
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