Customer Service Rep(06979) - 5000 Main St

Domino's Franchise•The Colony, TX

1d•Onsite

About The Position

The Customer Service Representative works in a fast-paced store environment and helps the team serve customers efficiently while preparing and processing pizza orders. The role may involve one shift per week or as many as five to six shifts per week; daytime and evening shifts are available. Orientation and on-the-job training are provided, with training focused on taking orders, labeling boxes, and making pizzas. Opportunities for advancement may include management and franchise ownership. Team members operate and maintain store equipment, stock ingredients and supplies, prepare products, take and process telephone orders, complete required paperwork, and clean the equipment and facility daily. The position involves communicating with customers and coworkers in person and over the phone, using a computer keyboard or touch screen, and handling monetary transactions. The work includes standing for most tasks, frequent walking and reaching, repetitive hand movements, and occasional lifting and carrying of items weighing up to 50 pounds. Other physical activities include pushing trays on dollies, bending, crouching, and infrequently navigating stairs or climbing a ladder. Working conditions may include hot and cold areas, outside weather, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts.

Requirements

Must be at least 16 years of age.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, and work adequately under stress.
Ability to meet strict quality control standards, satisfy unhappy customers, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and perform the physical activities described, including lifting and carrying items weighing up to 50 pounds.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products, including making pizzas.
Receive and process telephone orders and communicate with customers in person.
Complete required paperwork.
Clean equipment and the facility daily.
Maintain store equipment.
Label boxes and perform other tasks covered in on-the-job training.
Handle monetary transactions and provide correct change.
Work with others to meet quality standards and address customer concerns.