Customer Service Rep(04696) - 3502 Brenbrook Dr.

Domino's Franchise•Randallstown, MD

1d•Onsite

About The Position

The Customer Service Rep serves customers in person and by phone, processes orders and payments, prepares food, makes pizzas, and helps keep the store and equipment clean. The role includes customer service, addressing customer concerns, cash handling, upselling, food preparation, inventory and stocking tasks, and maintaining food hygiene and safety. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting describes opportunities to advance from customer service to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and handle deliveries weighing up to 50 pounds, including lifting cases from the floor and stacking them on shelves up to 72 inches high.
Ability to carry items including large cans weighing 3 pounds, 7 ounces; pizza sauce weighing approximately 30 pounds; and trays of pizza dough weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, with pushing force up to 7.5 pounds.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward at the waist, crouch or squat occasionally, and reach continuously in multiple directions.
Continuous use of hands and essential eye-hand coordination; shaping pizza dough requires frequent and forceful use of forearms and wrists.
Ability to work in varying and sometimes adverse weather conditions and in store temperatures ranging from 36 degrees in the cooler to 90 degrees and above in some work areas.
Ability to work around sudden temperature changes, food odors, cornmeal dust, cramped quarters, hot surfaces and tools from ovens up to 500 degrees or higher, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone, use near and mid-range vision for most in-store tasks, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food products.
Control food and portion quantities and follow hygiene and food safety practices.
Perform general cleaning duties, including cleaning equipment and the facility approximately daily.
Operate store equipment.
Stock ingredients from the delivery area into storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Communicate with customers and co-workers to process orders.
Remove trash and perform other outside tasks.