Customer Service Rep - Supply Chain Operations

The AZEK Company • Ashland, OH

8d • Onsite

About The Position

Return Polymers, a leading PVC recycling provider and part of The AZEK Company, is searching for a Supply Chain Representative to join our team in Ashland, Oh. This role is primarily responsible for working with key suppliers and customers to place orders, organize shipping details, support the outside sourcing team, and coordinate deliveries and receipts with the factory.

Requirements

• 3 plus years of supply chain, logistics, or customer service experience in a manufacturing environment.
• Detailed knowledge of MS Office, Microsoft Outlook, Excel.

Nice To Haves

• Knowledge of JDE preferred but not required.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Customer Oriented - Ability to take care of the customers needs while following company procedures.
• Financially Savvy - Ability to determine, understand, comprise, calculate and/or recommend actions having financial exposure to the company.
• Judgment - The ability to formulate a sound decision using the available information.
• Attention to Detail - Being meticulous about detail and thorough in completing work tasks.
• Dependability - Is reliable, responsible, and dependable, and fulfilling obligations.
• Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Integrity - Complete transparency and openness. Trustworthy, forthright and honest.

Responsibilities

• Act as a single point of contact for our sourcing team, suppliers, and customers.
• Ensure timely processing of customer quotes, supplier purchase orders, and logistics scheduling.
• Responsible for the management and facilitation of activity throughout the entire order cycle, from quotation through Invoicing.
• Maintain and keep records and transactions current in JDE.
• Work with our logistics partners to ensure timely scheduling for all supplier pickups.
• Provide pro-active feedback to our sourcing team, manufacturing and customers/suppliers on issue resolution as well as pending issues that will impact customer/supplier relations.
• Maintain professional interaction with customers and suppliers to ensure overall satisfaction.
• Follow established policies and procedures.

Benefits

• We are committed to providing a diverse, equitable and inclusive workplace where diversity of all kinds is sought out, valued, respected and appreciated. We are building and promoting a culture where everyone feels empowered to bring their full, authentic selves to work. It fuels our innovation, drives operational excellence and is a source of our competitive differentiation, while connecting us closer to our customers and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed