Customer Service Coordinator - Supply Chain

UVM Medical Center•Burlington, VT

13d•Onsite

About The Position

The Customer Service Coordinator - Supply Chain provides customer support across all of the Supply Chain departments, and is based at the Main Campus location. They will be primary point of contact for supply chain issues, emergent needs, coordination and questions. This includes, but not limited to, staffing the main campus customer service desk, answering the telephone, taking orders, managing all external shipments, providing pricing, coordinating and monitoring external courier activities including direction courier activity/assigning courier tasks and working with various departments to resolve any supply issues. The individual in this position will be responsible for tracking and triaging issues and actions, ensuring prompt and satisfactory resolution, and identifying and communicating systemic pattern issues for resolution. This position also performs traditional administrative functions to facilitate the efficient operation throughout supply chain including coordination and direction of staff to address any potential immediate needs.

Requirements

Associates Degree or equivalent or equivalent business experience.
Previous customer service experience.
Employment in an office environment sufficient to demonstrate advanced administrative support skills.
Understanding of Inventorying and some Buyer skills.
Knowledge of UPS Worldship, Fed Ex Ship Manager, Premier Connect, Microsoft Outlook, Microsoft Word and Microsoft Excel.
Good verbal and written communication skills, including editing, sound grammar, spelling, and punctuation abilities.
Basic competency in mathematics.
Ability to prioritize multiple tasks and work with frequent interruption in a busy office environment.
Customer service orientation.
Ability to communicate and listen effectively.
Experience with Microsoft Windows applications such as Outlook, Excel, and Word.
Typing skills in excess of 50 WPM.
Ability to operate standard office equipment such as fax machines, calculators, and copiers.

Responsibilities

Provides customer support across all Supply Chain departments.
Serves as the primary point of contact for supply chain issues, emergent needs, coordination, and questions.
Staffs the main campus customer service desk.
Answers the telephone.
Takes orders.
Manages all external shipments.
Provides pricing information.
Coordinates and monitors external courier activities, including directing courier activity and assigning courier tasks.
Works with various departments to resolve supply issues.
Tracks and triages issues and actions, ensuring prompt and satisfactory resolution.
Identifies and communicates systemic pattern issues for resolution.
Performs traditional administrative functions to facilitate efficient operation throughout supply chain.
Coordinates and directs staff to address potential immediate needs.