Supply Chain Customer Service Representative

TalentBurst•Durham, NC

1d•Onsite

About The Position

Responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics Customers, including the Commercial Operations and Technical Support departments. Assists with ensuring on-time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key relationships with all Logistics providers (manufacturers, warehouses, and freight carriers). Key member of the America's Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives. This role also delivers quality products and services on time to all customers, internal and external. Where applicable, assist with providing employees with training and resources to meet or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement. In some cases, minimal domestic and International travel may be required.

Requirements

Demonstrated knowledge of SAP (preferably MM/SD modules)
Working knowledge of MS office components, especially Excel, Word and PowerPoint
Prior experience in air transportation, customs clearance processes and international logistics desirable
Proven ability to work under pressure and with ambiguity
Demonstrated analytical and problem solving skills
Demonstrated ability to focus on key customer needs
Associate's degree, advanced training, or equivalent experience required.
2-3 years of experience in supply chain/logistics roles

Nice To Haves

APICS certification/ Six Sigma or equivalent is desirable.
Excellent communication and interpersonal skills

Responsibilities

Maintenance of sales order entry into SAP
Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.
Manage the Track and Trace process to insure meeting the validated shipping requirements
Customer invoicing and SOX compliance
Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers
Maintenance of SAP transactions to ensure data integrity and traceability of products
Contribute to Supply Chain strategic/special projects
Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.
Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance
Other duties which may be assigned by the department manager
Seeks to understand customer's needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback