Customer Service Rep II

Patterson Companies, Inc.•Sturgis, SD

1d•$17 - $23•Hybrid

About The Position

As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. In this position, the employee will need to be able to help with customer service, TM assistance, and also help in the warehouse. Approximately 60% of the time will be helping with phone calls, order entry, outbound calls, pulling orders for TM’s. The remainder of time will be helping in the warehouse with tasks that need attention. Occasionally delivering product to customers.

Requirements

High School Degree or equivalent
Exceptional customer service and organizational skills
Accuracy and strong attention to detail
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office

Nice To Haves

Associate’s Degree or equivalent combination of education and experience.
Proficiency in SAP or related ERP
Agricultural background in Animal Health sales or feed sales

Responsibilities

Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
Maintain accurate customer and territory records, facility records, and document all customer interaction.
Generation of reports
Develop strong working relationships with the customers, Territory Managers, manufacture partners, as well as all employees in the location.
Monitor scheduled shipment dates to ensure timely delivery.
Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Gain understanding of and adhere to Accounts Receivables policies and practices.
Verify price and terms in accordance with standard procedures and customer profitability profiles.
Multitask and work within multiple computer systems and communication platforms simultaneously.
Maintain a current knowledge of company products, policies and procedures
Occasionally deliver orders to customers when needed.
Outbound calls to customers for TM’s weekly routes.
Help in warehouse to pull orders, receive inbound freight, help with outbound freight when needed.
Also help to bin received product in warehouse.
Assist purchasing with inventory management when needed.
Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
Identify customer requirements and expectations in order to recommend specific products and/or solutions.
Upgrades telephone orders.
Introducing and promoting new products during calls.
May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.