Customer Service Rep II (50381)

Welbilt•Coppell, TX

3d•Onsite

About The Position

As Customer Service Representative II (CSR) supporting Merrychef – you will be responsible for entering, monitoring and tracking customer purchase orders, processes debit/credit memos, maintaining order information filing system, and providing knowledgeable support for assigned product lines. This role is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues and may train or mentor lower-level CSRs. This position will report to the Manager Customer Service, and will be based onsite at our Coppell, TX facility.

Requirements

High school diploma or equivalent
Minimum of 1 years of relevant customer service experience is required.
Familiar with MS Office applications; ability to operate all related equipment for the role.
Customer oriented; capable of effectively dealing with all levels of internal and external contacts.
Effective communications and interpersonal skills.
Basic planning and problem solving/analytical skills.
Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events.
Ability to communicate with tact effectively – written and verbal.
Strong interpersonal skills.

Nice To Haves

Possesses a moderate understanding of general aspects of the job.

Responsibilities

Entering, monitoring and tracking of customer purchase orders
Processing debit/credit memos
Maintaining order information filing system
Providing knowledgeable customer support for assigned products and services.
Respond to customer inquiries by telephone or email to provide non-technical problem resolution.
Resolve routine and basic problems and communicates solution or requested information to the customer.
Analyze customer service needs and refers to other service or technical departments for follow-up as needed.
Utilize a customer relationship application or database to record activities and research product information.
Utilize a computerized system to gather information and confirm sales prompted by incoming calls.
May promote products/services but does not have a sales quota.
Work is routine or follows standard procedures.
Communicate information that requires little explanation or interpretation.
May support training new CSRs, needed.