Customer Service Rep II - Ssc
About The Position
Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service Representative II to join their team. This role involves providing a variety of support, including servicing walk-in customers, answering inquiries, providing samples, and completing sales transactions. The primary objective is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support. The role provides customer account management, which may include order entry, order inquiry, product information, order status, pricing, stock check, and transportation management. Responsibilities also include keying in orders, processing faxes, and preparing reports. The Customer Service Representative interfaces with various internal teams and SSCs to address customer inquiries and order issues from entry to delivery, and participates in special projects and additional duties as required.
Requirements
- High School Diploma or GED equivalency required
- 3+ years call center or customer service experience
- Excellent oral and written communication skills
- Demonstrated ability to interact effectively with individuals at all levels in the organization
- Good voice quality that is conversational and professional
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
- Ability to demonstrate strong organizational and problem-solving skills
- Ability to demonstrate strong interpersonal relationship-building skills
- Moderate level of computer skills in Word and Excel
- Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
- Ability to work in a fast-paced environment
Nice To Haves
- Focus on customer account management preferred
- Prior textile industry knowledge is preferred
Responsibilities
- Order entry
- Order inquiry
- Product information
- Order status
- Pricing
- Stock check
- Transportation management
- Keying in orders
- Processing faxes
- Preparation of reports
- Addressing customer inquiries and order issues from order entry to order delivery
- Participating in special projects
- Performing additional duties as required
Benefits
- Competitive salary
- Comprehensive benefits package
- Career opportunities
- Environment of creativity and growth
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
