Customer Service Rep II- Los Angeles, CA

CMA CGM • Los Angeles. Ca, CA

1d • $24 - $26 • Onsite

About The Position

CEVA Logistics is seeking an experienced Customer Service Representative II to provide end-to-end customer service and operational support for ocean freight shipments and transload operations. This role serves as a key liaison between customers, carriers, ports, warehouses, and internal teams to ensure the accurate, timely, and cost-effective movement of goods. The ideal candidate is known for providing impeccable service in a logistics environment.

Requirements

• High School Diploma or GED
• Two to three years related experience
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
• Accurate typing skills and/or data entry skills
• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements
• Ability to read and interpret documents and write routine correspondence
• Responds promptly and professionally to customer needs
• Gathers and analyzes information skillfully

Nice To Haves

• Two to four years industry experience

Responsibilities

• Coordinate and monitor ocean import/export shipments, ensuring compliance with schedules, documentation, and regulatory requirements
• Manage transload operations (container-to-truck/rail transfers), including scheduling, tracking, and exception handling
• Serve as the primary point of contact for customers, providing shipment updates, issue resolution, and proactive communication
• Collaborate with drayage carriers, steamship lines, CFS warehouses, and rail providers to maintain smooth cargo flow
• Review and process Bills of Lading, arrival notices, delivery orders, and customs documentation
• Track KPIs such as dwell time, demurrage, and detention, and take action to minimize additional costs
• Troubleshoot and resolve delays, port congestion issues, or documentation discrepancies
• Utilize transportation management systems (TMS) and internal tools to maintain accurate shipment data
• Support continuous improvement efforts to optimize supply chain efficiency and customer satisfaction

Benefits

• Competitive Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform with discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
• Pet insurance
• Multiple health plans (company contribution to health savings account)
• Prescription coverage
• Dental coverage
• Vision coverage
• Company paid life insurance
• Accident insurance
• Short-term disability coverage
• Long-term disability coverage
• Employee assistance plan
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan
• 401(k) with company match
• Flexible Paid Time Off programs
• Company paid holidays
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED