Enterprise Customer Success Manager - Los Angeles, CA

Otter • Los Angeles, CA

1d • $80,000 - $95,000 • Onsite

About The Position

As an Enterprise Customer Success Manager, you will lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You will act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech.

Requirements

• 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting.
• Proven success managing complex, high-value customer relationships at the enterprise level.
• Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems.
• Exceptional communication, stakeholder management, and relationship-building skills.
• Data-driven mindset with the ability to translate metrics into business impact.
• Experience navigating product conversations and influencing cross-functional teams.

Responsibilities

• Own the full customer lifecycle across a portfolio of large enterprise accounts — focused on retention, expansion, and profitability.
• Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time.
• Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions.
• Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity.
• Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value.
• Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls.
• Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave
• Equity awards
• Annual performance-based bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed