Customer Service Rep I

City of High Point • High Point, NC

4d • $19 - $25 • Onsite

About The Position

The Customer Service Representative I works in the City of High Point’s Customer Service Department, providing customer service in phone center and walk-in settings. The role performs clerical and routine technical functions related to utility billing, account inquiries, service requests, and payment processing. Working under immediate supervision, the representative handles customer interactions accurately and promptly in a fast-paced environment, maintaining professionalism, empathy, and efficiency while supporting daily operations and positive customer experiences.

The work location is 211 S Hamilton St, High Point, North Carolina. The position may require work during inclement weather or City emergencies, including nights and weekends. Selected candidates must undergo drug and background screenings; additional checks or a pre-placement physical exam may apply depending on the position’s duties.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a call center or customer service role, excluding food service and retail.
• Valid driver's license.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Willingness to work during inclement weather or City emergencies, including nights and weekends.

Responsibilities

• Provide customer service in phone center and walk-in environments.
• Help customers establish new service accounts, close or transfer existing accounts, and address utility billing inquiries.
• Review payment histories, balances, and potential future payments to establish appropriate payment arrangements.
• Issue work orders to City departments in response to customer requests or issues.
• Process utility account payments and miscellaneous transactions.
• Use computers, phones, and internal PC applications to document interactions and complete tasks.
• Handle a high volume of phone calls—typically 100–120 per day—while maintaining quality metrics and telephone statistics.
• Resolve customer issues professionally and de-escalate matters calmly.
• Use calculators and standard office equipment to maintain records.
• Perform work in compliance with OSHA requirements and City Safety Standards and Policies.
• Participate in special projects and perform other duties as assigned.

Benefits

• Guaranteed lifelong monthly pension after vesting following 5 years of service.
• 401K and 457B retirement plans.
• Paid time off earned within the first year.
• 13 paid holidays per year.
• Tuition reimbursement plan.
• Medical, dental, and vision plans effective on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED