Customer Service Rep I

WebTPA • San Antonio, TX

12d • Onsite

About The Position

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with more than 30 years of experience building benefit solutions and managing customized health plans. The Customer Service Representative handles inbound calls from healthcare providers and members, providing courteous service and resolving questions or concerns about benefits, claims, and eligibility. The role is based in the office at 19100 Ridgewood Pkwy, San Antonio, TX 78259. It is full time, pays $18.00 per hour, and offers a quarterly bonus. Training is Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. Work availability is required Monday through Friday for an eight-hour shift scheduled between 7:00 a.m. and 7:00 p.m. CST.

Requirements

• 0–1 years of related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.

Responsibilities

• Successfully complete the training program.
• Answer inbound calls from providers and members.
• Resolve questions about benefits, claims, and eligibility.
• Document call notes to ensure information is saved.
• Meet customer service metrics for average monthly after-call work time, hold time, staff time, talk time, and quality.
• Handle callbacks and escalations as necessary.

Benefits

• Medical, dental, vision, life, and global travel health insurance
• Short- and long-term disability programs
• Leave programs to support personal circumstances
• 401(k) with employer contribution match
• Paid time off
• Volunteer time off
• 11 holidays
• Additional voluntary benefits options
• Comprehensive wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED