Customer Service Rep I

The Hillman Group, Inc. • Phoenix, AZ

1d • $20 - $22 • Hybrid

About The Position

Establishes and maintains positive relationships with customers and Hillman Field Service staff by receiving and responding to a high volume of telephone requests. The schedule for this position may include weekends, for example, Sunday-Thursday or Tuesday-Saturday. Pay is $20-22 an hour based on automotive customer service experience. This is a fully remote position that requires candidates to live in the Phoenix, AZ area with ability to be in office occasionally.

Requirements

• High School diploma or GED equivalent is required
• Six months call center experience preferred
• Strong Skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint
• Excellent interpersonal, problem solving and communication skills
• Able to work with a variety of personalities and maintain composure under stressful conditions.

Nice To Haves

• General knowledge of hardware industry, Distribution or Retail is preferred

Responsibilities

• Provide support to both Hillman Customers and Field Staff via the phone loop, answer incoming calls from both call loops, provide order support (placement, tracking, expediting, quote, etc.), order entry via phone, fax, email, web site, process pickups and damages.
• Provide support to both sales managers and account assistants, assist account managers and account assistants through order management, process reset and new store orders, process Order review holds.
• Process order flow by managing error reports and hold screens, review daily reports for order errors and process accordingly, review customer service hold screens and process orders according to set guidelines, determine best route for expediting orders when necessary.
• Ability to answer questions concerning product application and proper usage and support Field Service staff with display materials, quickly answer customer questions concerning product usage and specifications, review and know multiple merchandising components by customer to support customer displays.
• Participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED