Customer Service Rep I

Ambius • Sacramento, CA

7d • Onsite

About The Position

Ambius is seeking a service-driven professional for our Customer Service Center (CSC) Specialist & Sales Backup position. Acting as the premier face and voice of our biophilic brand, this role places its primary focus on delivering a world-class, "white-glove" customer experience. You will manage incoming customer requests, service updates, and account modifications via Zendesk, ensuring all client inquiries are resolved efficiently under our strict sub-6-day timeline. Operating with an "Audit Mindset," you will safeguard data integrity by cross-referencing and validating critical account fields—such as phone numbers, physical addresses, and company names—in Aspire every time an account record is accessed. While inbound call volumes are generally steady and manageable, you will also act as a vital sales backup engine during lower-volume periods—supporting the growth team by executing inbound and outbound prospecting and qualification strategies to help drive pipeline development when time permits. The ideal candidate possesses exceptional professional composure, a consultative communication style, and thrives in a process-driven environment where operational excellence and data precision come first.

Requirements

• Exceptional professional composure
• Consultative communication style
• Thrives in a process-driven environment
• Operational excellence and data precision

Responsibilities

• Manage incoming customer requests, service updates, and account modifications via Zendesk.
• Ensure all client inquiries are resolved efficiently under our strict sub-6-day timeline.
• Safeguard data integrity by cross-referencing and validating critical account fields in Aspire.
• Act as a vital sales backup engine during lower-volume periods.
• Support the growth team by executing inbound and outbound prospecting and qualification strategies.
• Drive pipeline development when time permits.

Benefits

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• Training and development programs
• Tuition Reimbursement benefits (for FT Colleagues)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed