Customer Service Rep I
Noridian Healthcare Solutions, LLC•Fargo, ND
•$16 - $21•Remote
About The Position
The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries.
Requirements
- High School diploma or GED
- Ability to maintain confidential information in compliance with HIPAA regulations
- Excellent data entry skills
- Program training as required
- Demonstrated problem solving skills
Nice To Haves
- Previous work experience in a healthcare provider or insurance environment and/or contact center experience
- Ability to work flexible schedules
Responsibilities
- Responds to customer inquiries promptly and accurately
- Documents all inquiries appropriately
- Understands and applies confidentiality and security guidelines
- Maintains minimum production expectations while meeting defined quality expectations
- Maintains knowledge of online reference information
- Prioritizes work throughout the day and adapts to changes in workload as needed
Benefits
- Health, Dental and Vision Insurance
- Voluntary Insurance Plans
- Health Savings and Flexible Spending Accounts
- 401k and Company Match
- Company-paid Life Insurance
- Education Assistance Program
- Paid Sick Leave
- Paid Holidays
- Increasing PTO Accrual Plan
- Medical/Parental/Disability Leave
- Workers Compensation
- Retiree Benefits
- Severance Package
- Employee Assistance Program
- Financial and Health Wellness Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
