Customer Service Rep I

Forum Energy Technologies • Houston, TX

13h

About The Position

Manage customer accounts and the lifecycle of customer orders by answering product and service inquiries, providing timely and accurate quotes, resolving issues, and maintaining complete and up-to-date sales orders within the ERP system. This role will collaborate with outside sales, engineering, manufacturing, and finance teams to ensure both customer needs and internal requirements are met. Multi-tasking, problem solving, and communication skills are essential for succeeding. Must be quality focused.

Requirements

• Working knowledge of customer service techniques in an industrial setting
• Familiar with order entry software and processes
• Competent-Proficient in Microsoft Office
• Resourceful and problem solver
• Detail-oriented
• Multi-tasker

Nice To Haves

• 1+ years of industry experience preferred

Responsibilities

• Process quotes and orders in ERP system (Business Central) – ensure documentation is uploaded and all customer information is entered correctly
• Answer customer calls and emails
• Maintain positive relationships with customers
• Resolve customer complaints and issues such as shortages or items damaged in transit
• Liaison with engineering for technical information, supply chain and plants for lead times and delivery updates, and finance team for invoice issues
• Work with other inside/outside sales team members
• Generate reports as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED