Customer Service Rep I - PHC

Lincare • Lakewood, CO

1d

About The Position

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role involves communicating with customers through inbound and outbound calls, documenting calls and intakes, maintaining computerized records, and reading and analyzing patient orders. The employee also supports training and uses prescription terminology and dosage calculations in their work.

Requirements

• High school diploma or general education degree (GED), or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must meet any licensing requirements necessary for the specific location.
• Computer entry experience required.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated via an automated dialer system.
• Document calls and intakes in the computerized record-keeping system (Productivity).
• Verify and update demographic information, including addresses and telephone numbers, in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with co-workers and patients.
• Help train employees.
• Calculate figures and amounts related to frequency and doses dispensed.
• Use common-sense understanding to carry out oral and written instructions.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED