Customer Service Rep I - PHC
Lincare•Lakewood, CO
•Onsite
About The Position
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.
Requirements
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with co-workers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
- Must meet any licensing requirements necessary for specific location
- Computer entry experience required
Responsibilities
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- Documents calls and intakes in computerized record keeping system (Productivity)
- Verifies and updates demographic information such as address and telephone number in computerized records
Benefits
- ongoing training and advancement opportunities
- comprehensive medical, dental, and vision coverage
- paid time off
- retirement savings
- tuition reimbursement
- generous employee referral program
- wide array of employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
