Customer Service Receptionist
About The Position
We are seeking a professional, organized, and customer-focused Customer Service Receptionist to serve as the first point of contact for customers while also supporting daily Customer Service (CS) operations. This role is responsible for managing incoming calls, greeting visitors, directing inquiries, and assisting the CS team with administrative and customer support tasks to help ensure timely and high-quality customer experiences. This courteous individual, as part of the customer service department, will be responsible for answering internal and external phone calls. Greeting visitors and contacting the requested party. Represent the organization in a professional manner and direct inquiries appropriately. Provide administrative support to the customer service department.
Requirements
- High school diploma or equivalent required
- 1+ years of receptionist, administrative, or customer service experience preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Proficient in Microsoft Office Suite and customer service/ticketing systems
- Ability to work independently and collaboratively in a team environment
- Professional demeanor with strong attention to detail
- Strong problem-solving and customer-focused mindset
Nice To Haves
- associate degree preferred
- Experience supporting Customer Service or Call Center operations
- Familiarity with CRM or ticketing platforms
- Ability to prioritize tasks in a fast-paced environment
- Experience handling sensitive or escalated customer situations professionally
Responsibilities
- Answer and assess incoming calls, determine the nature of each call and respond accordingly.
- Provide callers with general company information.
- Greeting guests upon arrival and notify appropriate company personnel.
- Monitor visitor access and maintain security awareness.
- Perform various administrative tasks to support the Customer Service department.
- Other related duties and projects as requested.
- Answer and route incoming customer calls in a professional and timely manner
- Greet and assist visitors, customers, and vendors
- Monitor shared inboxes and distribute customer inquiries appropriately
- Create, update, and track customer service tickets or requests
- Support the CS team with order status updates, follow-ups, and customer communication
- Maintain accurate customer records and documentation in company systems
- Assist with Representative training/ badge distribution
- Coordinate with internal departments such as Operations, Engineering, Sales, and Product Management to help resolve customer issues
- Help monitor response times and escalate urgent customer concerns when needed
- Prepare reports, spreadsheets, and other administrative documents as assigned
- Support continuous improvement efforts related to customer experience and service processes
- Maintain confidentiality and professionalism in all customer interactions
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage
- retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
