Customer Service Receptionist

ABM•Minneapolis, MN

2d•Onsite

About The Position

ABM Parking is seeking a professional and detail-oriented Front Desk Office Assistant to join our team at our downtown Minneapolis office. The ideal candidate will provide exceptional customer service and administrative support while helping maintain an organized, welcoming, and efficient office environment. This role serves as a key point of contact for clients, customers, visitors, and the public by responding to inquiries and providing information regarding company services and operations.

Requirements

Friendly, professional, and outgoing personality with a strong customer service mindset.
Excellent verbal and written communication skills, including strong spelling and grammar.
Confident and professional phone presence.
Ability to multitask and manage a high volume of calls and customer interactions daily.
Proven experience in a customer service or administrative support role.
Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
Strong organizational and time-management skills with the ability to prioritize tasks effectively.
Knowledge of general office procedures and clerical practices.
High school diploma or equivalent required.

Nice To Haves

Minimum of one (1) year of administrative experience preferred.

Responsibilities

Provide administrative and clerical support to office management and staff.
Greet and assist all visitors entering the office in a professional and courteous manner.
Answer and direct a high volume of incoming phone calls.
Respond promptly and professionally to customer inquiries via phone, email, and online communication platforms.
Resolve customer concerns and escalate issues when necessary.
Maintain accurate office records, including asset inventory logs, insurance certificates, payment records, and receipts.
File and organize documents and records.
Coordinate and maintain conference room schedules and meeting calendars.
Correspond and schedule meetings on behalf of management.
Receive, sort, distribute, and prepare mail, packages, and courier deliveries, including researching returned mail.
Maintain office supply inventory and ensure supplies are fully stocked.
Replenish and maintain main office printer supplies.
Assist customers with parking registration and process parking payments accurately.
Ensure the reception and front office areas remain clean, organized, and reflective of ABM’s professional corporate image.
Provide ongoing administrative support to management as needed.
Perform additional duties as assigned.