Customer Service Ranger

Equity LifeStyle Properties•Point, TX

11d

About The Position

The Customer Service Ranger greets customers and guests, processes campground and cabin check-ins, patrols the grounds, answers questions, enforces resort rules, and helps protect the safety of customers and their belongings. The role monitors property security and access, responds to concerns, and contacts law enforcement when necessary. It also includes taking reservations, checking guests in and out, selling day passes and store items, and performing routine patrols and inspections of golf carts and rentals. The ideal candidate handles stressful situations calmly and uses sound judgment in accordance with local, state, and federal law. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Basic reading, writing, and math skills, and ability to use computer applications.
Ability to thrive in a collaborative team environment.
Ability to assess situations, use quick and reasonable judgment, and resolve problems diplomatically.
Exceptional customer service and communication skills, with a friendly demeanor.
Valid driver's license, good driving record, and current auto insurance.
Ability to work shifts, weekends, holidays, and on-call on a regular basis.

Nice To Haves

Experience working in security and/or law enforcement.
Experience working in an RV environment.

Responsibilities

Greet customers and guests upon arrival and process campground and cabin check-ins.
Monitor the property for issues or potential problems and ensure it is properly secured.
Ensure guests comply with resort rules, respond to concerns, and contact law enforcement if necessary.
Monitor incoming guests through the campground gate and validate access.
Perform routine patrols and inspect golf carts and rentals.
Take camping reservations, check people in and out, and sell day passes and store items.
Prioritize guest safety and happiness.
Perform other duties and responsibilities as assigned.