Customer Service Ranger

Equity LifeStyle Properties, Inc. • West Tawakoni, TX

12d • Onsite

About The Position

ELS is hiring a Customer Service Ranger in Point, Texas. The role supports campground and cabin guests by providing friendly customer service, managing arrivals and departures, monitoring the property, and helping maintain a safe environment. The ideal candidate can handle stressful situations calmly, assess circumstances, and respond appropriately with regard to local, state, and federal law.

Requirements

• High school diploma or equivalent.
• Basic reading, writing, and math skills, and ability to use computer applications.
• Ability to work collaboratively as part of a team.
• Ability to assess situations, exercise quick and reasonable judgment, and resolve problems diplomatically.
• Exceptional customer service and communication skills and a friendly demeanor.
• Valid driver's license, good driving record, and current auto insurance.
• Ability to work shifts, weekends, holidays, and on-call on a regular basis.

Nice To Haves

• Experience in security or law enforcement, or experience working in an RV environment.

Responsibilities

• Greet customers and guests upon arrival and process campground and cabin check-ins.
• Monitor the property for issues or potential problems and ensure it is properly secured.
• Ensure guests comply with resort rules, respond to concerns, and contact law enforcement when necessary.
• Monitor guests entering through the campground gate and validate whether access is acceptable.
• Perform routine patrols and inspect golf carts and rentals.
• Take camping reservations, check guests in and out, and sell day passes and store items.
• Prioritize guest safety and satisfaction.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision plans.
• Generous 401(k) employer match.
• Paid vacations, holidays, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED