Customer Service Program Team Lead - DHS ICE
About The Position
TRG is seeking a Customer Service Program Team Lead to lead day-to-day delivery of anticipated DHS ICE financial customer operations support. This Key Personnel role coordinates financial reporting, customer activities, and technical work with the PM and government stakeholders. The position is located at the ICE Office of Financial Management headquarters in Washington, DC. Remote work requires prior government approval and is not guaranteed. Travel to sites like Dallas, TX, Williston, VT, or other government-designated sites may be required as-needed. This is an anticipated contract support position, contingent on contract award, final staffing assignment, and required government approvals.
Requirements
- Bachelor's degree in accounting, finance, business administration, information management, IT, or computer sciences.
- At least three years of related experience overseeing and managing project/contract operations involving multiple projects, tasks, or personnel.
- At least three years of professional experience in federal accounting or federal financial management.
- Professional project management certification, such as PMP, FAC P/PM Level I, or equivalent.
- Experience leading comparable federal sector projects and demonstrated project management experience.
- Demonstrated oral and written communication experience with the highest levels of management.
- Technical proficiency in Microsoft Outlook, Project, PowerPoint, Word, and Excel.
- U.S. citizenship and fluent written and spoken English.
- Ability to obtain and maintain required ICE fitness approval, background investigation, and access credentials. An active security clearance does not replace ICE approval.
- Current residence in the United States or its territories and residence there for at least three of the previous five years, unless an ICE-approved exception applies.
- Complete required security and applicable privacy training, sign required nondisclosure agreements, and protect sensitive government information.
Nice To Haves
- Current ICE/DHS fitness approval or an active federal security clearance, including Secret.
Responsibilities
- Coordinate daily work, recurring financial reporting, and customer support across assigned work streams.
- Track plans, schedules, risks, priorities, and action items; keep the PM and stakeholders informed.
- Support financial calculations, anomaly research, annual agreements, and fiscal year-end activities.
- Coordinate quality reviews, process documentation, training, and approved system changes.
- Present clear status updates and analyses to senior management and customer representatives.
Benefits
- Competitive salaries commensurate with education and experience
- Full options for advancement
- Robust benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
