Customer Ser Prof CSP Level I

MedRisk LLC • Conshohocken, PA

3d

About The Position

Customer Service Professionals (CSP’s) on the Provider Billing Inquiry (PBI) team are responsible for providing support to our existing network providers by assisting them with status of their claims while providing outstanding customer service.

Requirements

• Experience in customer service
• Ability to handle inbound phone calls
• Proficiency in communicating billing processes and timelines
• Skill in interdepartmental communication
• Adherence to customer support service and quality standards
• Meeting Total Agent Availability (TAA) goals
• Understanding and compliance with company procedures and policies
• Ability to identify and report system/procedural challenges

Responsibilities

• Receive inbound phone calls from a phone queue
• Field and provide timely response to all daily inquiries from providers & collection staff regarding claim status.
• Effectively communicate the billing process and timing expectations to the caller.
• Communicate with other departments within MedRisk if needed to assist in resolving claim inquiry; such as Accounting, Provider Relations, and Account Management (Account Reps & Corporate Account Executives (CAE’s).
• Consistently meet MedRisk Customer Support Service & Quality standards
• Consistently maintain the Total Agent Availability (TAA) goal monthly.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them.
• Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in resolution if needed.
• Complete special projects or tasks as assigned by the Supervisor.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed