Customer Service Professional (CSP)

ATS Traffic • Surrey, BC

4h • CA$46,000 - CA$60,000 • Onsite

About The Position

We are currently looking for a full-time Customer Service Professional (CSP) to join our growing Interprovincial Traffic (ITS) team in Surrey. In this role, you’ll be a key point of contact for both external and internal customers, supporting our local branch operations and the larger ATS Traffic group across a range of orders and sales processes. Are you a driven self-starter who enjoys a fun, fast-paced team environment? If so, we’d love to hear from you!

Requirements

• Proficient in Microsoft Office 365 applications: Word, Excel, and Outlook.
• Exceptional telephone etiquette and strong interpersonal communication skills.
• A strong customer service focus with a dedication to customer satisfaction.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• Strong problem-solving skills and the ability to recommend corrective actions.
• Ability to work independently and as part of a team.

Nice To Haves

• Approximately 2 years of inside sales or customer service experience.
• Experience with SalesPad/Business Central or a similar sales/data entry system.
• Previous experience in the traffic control, construction, or road safety industries.
• Post-secondary education in a relevant field and/or customer service training.
• Strong product knowledge, particularly in traffic or safety equipment.

Responsibilities

• Respond to customer inquiries, providing knowledgeable support on sales-related questions and concerns.
• Answer incoming calls and direct them to the appropriate department or team member.
• Enter orders and quotations into Business Central, supporting both customers and Account Managers.
• Process branch production and art proofs for customer orders.
• Monitor inventory levels for direct sales and assist walk-in customers.
• Support the sales and rental departments as needed.
• Complete data entry related to safety and operational documents.
• Process customer payments when required.
• Perform general administrative duties to support day-to-day branch operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree