Customer Service Professional

ASSA ABLOY • Milan, TN

1d • Onsite

About The Position

Ceco Door (an ASSA ABLOY company) is growing and to support that growth, we are looking to add an experienced Customer Service Professional to our Team. This will be an on-site role based out of our manufacturing facility located in Milan, Tennessee. You will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction.

Requirements

• High school diploma or GED
• Customer Service Experience preferred - at least one-year experience in a fast-paced customer service environment
• Excellent verbal and written communication and listening skills required
• Good organizational, planning and follow up skills
• Must have general computer skills
• Maintain confidentiality of various competitive and industry documents and materials.
• Strong problem-solving abilities
• Be self-motivated and able to work in a fast paced environment while able to prioritize multiple important, time sensitive tasks as needed.
• Basic Math skills are required (addition, subtraction, fractions, decimals, etc.).

Nice To Haves

• Previous experience within the manufacturing, building materials, or commercial construction industry a plus

Responsibilities

• Provide general and technical information as requested by the customers, follow up and strive towards continued excellent
• Answer and respond to incoming calls regarding pricing, scheduling, delays, technical inquiries, etc.
• Responsible for after-sales order management (i.e. RGA, Short Schedule, and complaints)
• Assist your teammates as needed
• Respond to written inquiries promptly & effectively
• Resolve customer complaints and concernsin a professional manner
• Maintain a high level of product knowledge to assist customers effectively
• Collaborate with other departments to ensure seamless customer experiences
• Identify opportunities for process improvements and contribute to team goals
• Actively participates in providing a safe and harmonious working environment for all employees.
• Assures compliance with federal, state, local and corporate governance policies, regulations, and laws, AADG programs and policies and the ASSA ABLOY Code of Conduct
• Performs other related duties as assigned.
• Some travel may be required.

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED