Customer Service Professional II

UL Solutions • Vancouver, WA

4h

About The Position

In this role, you will be the bridge between our customers and UL departments, ensuring smooth and efficient communication. Your responsibilities will include: Customer Service: Receiving customer inquiries through various channels (phone and email), answering questions, and resolving individual issues. Relationship Management: Coordinating and developing relationships with customers, opening new projects, and supporting communication between customers and UL departments. Information Gathering: Collecting information about the customer's product, identifying the sector that will perform the work, and communicating completion time commitments. Prioritizing Needs: Determining any special requirements and obtaining the necessary information to open the project. Data Organization: Classifying and segmenting customer information, entering new or updated data into the database using the Customer Relationship Management (CRM) system. Administrative Support: Performing data entry and updating various systems and databases as needed. Non-Technical Assistance: Providing support for non-technical customer requests, including billing inquiries, service requests, and general UL information. Document Delivery: Gathering all necessary reports and documents to send to the customer in a complete package, following up on concerns, informing the customer of certification, and closing the project. Continuous Improvement: Actively participating in teams to continuously improve and drive customer service quality. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Requirements

• Bridge between customers and UL departments
• Handle customer inquiries via phone and email
• Answer questions and resolve customer issues
• Coordinate and develop customer relationships
• Open new projects
• Support communication between customers and UL departments
• Gather customer product information
• Identify the sector performing the work
• Communicate completion time commitments
• Determine special requirements
• Obtain information to open projects
• Classify and segment customer information
• Enter/update data in CRM system
• Perform data entry
• Update systems and databases
• Provide non-technical support (billing, service requests, general info)
• Gather and send reports/documents to customers
• Follow up on concerns
• Inform customers of certification
• Close projects
• Participate in teams for continuous improvement

Responsibilities

• Receiving customer inquiries through various channels (phone and email), answering questions, and resolving individual issues.
• Coordinating and developing relationships with customers, opening new projects, and supporting communication between customers and UL departments.
• Collecting information about the customer's product, identifying the sector that will perform the work, and communicating completion time commitments.
• Determining any special requirements and obtaining the necessary information to open the project.
• Classifying and segmenting customer information, entering new or updated data into the database using the Customer Relationship Management (CRM) system.
• Performing data entry and updating various systems and databases as needed.
• Providing support for non-technical customer requests, including billing inquiries, service requests, and general UL information.
• Gathering all necessary reports and documents to send to the customer in a complete package, following up on concerns, informing the customer of certification, and closing the project.
• Actively participating in teams to continuously improve and drive customer service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed