Customer Ser Prof CSP Level I
MedRisk• US,
•$0 - $17
About The Position
Customer Service Professionals (CSPs) provide support by assisting callers with the status of their claims while delivering outstanding customer service. This position is only for U.S.-based candidates.
Responsibilities
- Receive inbound phone calls from a phone queue.
- Respond promptly to daily inquiries from providers and collection staff regarding claim status.
- Explain the billing process and set callers’ expectations about timing.
- Coordinate with other MedRisk departments, including Accounting, Provider Relations, and Account Management, to help resolve claim inquiries.
- Meet MedRisk Customer Support Service and Quality standards.
- Maintain the monthly Total Agent Availability (TAA) goal.
- Understand and comply with MedRisk interdepartmental procedures and policies.
- Identify potential or existing system or procedural challenges, notify the Supervisor, and assist with resolution when needed.
- Complete special projects or tasks assigned by the Supervisor.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
