Customer Service Professional- Inbound
About The Position
EMS|MC is the nation’s largest billing services provider focused on emergency medical services. For 25+ years, we’ve delivered revenue cycle management solutions that improve patient satisfaction, maximize EMS revenue, and ensure compliance. At EMS|MC, we blend professional excellence with local values. If you’re ready to grow your career while making a difference for our island community, we’d love to welcome you to our Ohana! The Customer Service Professional – Inbound is responsible for handling patient calls with accuracy and care. It is also responsible for assisting with billing inquiries, insurance updates, and complaint resolution, while maintaining compliance and supporting EMS|MC’s mission.
Requirements
- High School Diploma.
- Proficient with Microsoft Office, i.e. communication tools like Microsoft Teams.
- Strong written/verbal communication and the ability to multitask.
- Organized, detail-oriented, adaptable; able to work independently or on teams.
- Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.
Nice To Haves
- Knowledge of Medicare, Medicaid, commercial insurance, and HIPAA,
- Medical billing/AR experience.
Responsibilities
- Answer and document inbound calls clearly and efficiently.
- Assist patients with charges, payments, and insurance updates.
- Resolve or escalate complaints appropriately.
- Maintain accuracy in Rescue Net Billing and filing insurance information.
- Meet quality standards: 98% call audit & HIPAA compliance.
- Provide feedback on caller patterns.
- Mentor new hires.
- Perform other duties as assigned.
- Maintain required turnaround time as dictated by process or client.
Benefits
- Sign-on bonus
- Referral Bonus
- Career Growth
- Development opportunities
- Retirement plan
- Health coverage
- Paid time off
- Comprehensive benefits
- Dental & Vision insurance
- Free coffee
- Free onsite parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
