Inbound Customer Service Representative

Afni, Inc. • Atlanta, GA

20h • Remote

About The Position

As a Customer Service Representative, you'll respond to telephone inquiries regarding customer promotions, research eligibility requirements, troubleshoot issues customers have self-registering, standalone toll-free calls and out of franchise long distance service and billing questions. The position requires empathy and the ability to handle stressful, upset callers. Afni is a leading global customer service provider that's been around for more than 80 years.

Requirements

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours

Responsibilities

• Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
• Process orders, update customer accounts, and ensure accurate records in internal systems.
• Multitask effectively between handling customer inquiries and navigating multiple systems.
• Strong attention to detail.

Benefits

• Fully remote, work-from-home environment with paid training and ongoing professional development
• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
• Full time hours. 40-hour work week
• Paid Time Off
• Medical, Dental and Vision Insurance
• Tuition Reimbursement
• Referral Program
• Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED