Inbound Customer Service Representative

Berkheimer Tax Innovations • Bangor, PA

23h • Hybrid

About The Position

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector. NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA! Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving? Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you! (Paid Training Onsite - Hybrid Work from Home after Training)

Requirements

• High School Diploma or equivalent
• Minimum 1-3 months related experience and/or training
• Excellent attitude
• Computer and keyboarding skills
• Willingness to learn a wealth of Pennsylvania tax information

Nice To Haves

• Prior clerical experience and/or customer service experience is helpful, but not required

Responsibilities

• Answer incoming phone calls in a busy call-center environment
• Maintain positive & timely communication with customers
• Use problem solving skills to answer difficult taxpayer inquiries
• Exhibit patience & understanding when handling taxpayer issues
• Navigate & research between numerous accounts & software programs
• Meet personal, company, & client production goals

Benefits

• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED